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Terms and Conditions: Natural Stone and Concrete Products

1.  Taxes are extra where applicable.

2.  Payment in full is due prior to the release of product from our yard.

3.  Pallet Charges:

A pallet charge of $20.00 will be added for each pallet of Concrete products. This charge will be refunded upon the return of the pallet(s) to our yard in an acceptable condition. Proof of purchase showing palette charge is required for refund.

All palletized natural stone product prices include the cost of pallets which are non-refundable.

If the purchaser requests that the Landscape Products Depot collect pallets for refund, then a pick-up charge equivalent to delivery will be applied against the refund amount.

4.  Refunds / Returns

Concrete Products Refund Policy:

The purchaser is responsible to ensure accurate quantities required.  Only full bundle returns, and in the original packaging, unopened, or banded sections will be deemed acceptable for return. Individual paving stones are not accepted for refund. Proof of purchase must be provided for refund.

Acceptable concrete products returned by the purchaser is subject to a 15% restocking fee.

b)  Natural Stone (palletized or non) /Bulk Bays items:

All sales are final.

c) Other:

It is the responsibility of the purchaser to arrange for transportation of products intended for return to our depot.

5.  Ordering:

Landscape Products Depot requires a minimum one-week notice of the purchaser’s requirements for items not in stock to ensure adequate service and to schedule trucks and deliveries.

Concrete products are shipped in full bundles unless indicated otherwise. Any partial bundle quantities requests are subject to a sectioning charge of $8.00 per split.

6.  Shipping/Receiving:

Every effort will be made by Landscape Products Depot to get your order shipped to you on time. Delays can, however, sometimes occur. As a result, Landscape Products Depot shall not be responsible for any direct or indirect damages whatsoever caused by delays. Without limiting the generality of the foregoing, it shall not be responsible for any damages due to delays caused by fires, strikes, labour difficulties, material procurement difficulties, governmental regulations, accidents, transportation delays, or any other causes beyond its control.

The purchaser is responsible to inspect all products purchased from Landscape Products Depot at the time of pick-up or delivery. Any products found to be defective at time of pick-up or delivery must be immediately reported to Landscape Products Depot, and an exchange will then be arranged.

The purchaser is responsible for installation of the materials on the job site and Landscape Products Depot has no responsibilities in this regard.

No guarantee of exact colour shade or colour blending is made. Please verify colour before ordering.

The purchaser is reminded to verify all quantities, shapes, colours, etc. and Landscape Products Depot assumes no responsibility in this regard.

The customer will assume all responsibility for any damages where delivery is made inside the curb.